Privacy Policy

Business and privacy contact

northernpantry, 2988 Lake City Way, Burnaby, British Columbia, V5A 2Z6, Canada, telephone +1 604-612-9916, email support@northernpantry.shop, is the contact for the personal information described in this notice.

British Columbia’s Personal Information Protection Act and PIPEDA may apply depending on the activity, including interprovincial or international handling. The store applies accountability, identified purposes, appropriate consent, limited collection/use/retention, safeguards, openness, access and complaint handling.

Information we collect

A visit can generate an IP address, browser and device data, requested pages, timestamps and security records. An enquiry or order can also include your name, contact and delivery details, order contents, payment status, transaction identifiers and the message you provide.

The store does not receive or retain complete card numbers, card security codes or payment-account passwords.

Purposes and service providers

Information is used to operate and secure the site, answer enquiries, administer orders, delivery, returns and refunds, prevent fraud and meet legal duties. Cloudflare supports hosting, delivery and security. Email, payment and delivery providers receive only information needed to perform their services.

Retention, security and overseas handling

Information is retained only for the relevant service purpose, legal recordkeeping, claims and security evidence, then deleted or anonymised. Reasonable technical and organisational safeguards are used, although no online service can promise absolute security. Where information is handled in another country, required contractual or legal safeguards are applied.

Your choices and requests

Subject to the law that applies, you may ask for access, correction or deletion, withdraw consent for future processing, or raise an objection or complaint. Send a request to support@northernpantry.shop. Necessary browser storage supports the cart and core site operation. Non-essential advertising or analytics technologies will require the applicable consent or opt-out controls before use. The service is not directed specifically at children.