Refund Policy

Mandatory consumer rights

This voluntary policy does not replace any non-waivable remedy available under the consumer-protection law that applies in the customer’s province or territory. Goods that are defective, misdescribed or otherwise fail an applicable legal standard will be assessed for the required remedy.

Voluntary 30-day returns

An eligible change-of-mind return may be requested within 30 days after delivery. Goods should be unused, complete and in their original condition and packaging, with the order number or another purchase record.

The store pays freight for an eligible return. A voluntary refund is initiated within 10 business days after receipt and inspection; any mandatory shorter deadline takes priority.

Damage, missing parts or wrong items

Provide the order details and available photographs to support@northernpantry.shop. We will assess replacement, repair, price adjustment or refund according to the facts and applicable law.